Returns & Refunds

Your satisfaction is very important to us. In case the product doesn’t meet your expectations or you changed your mind, you can return your device for free. Please kindly know that we always refund after confirm the item received. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and include all its accessories. And it must be free of any passcodes and iCloud/Google accounts. In case there are obvious signs of use or the device was damaged after receipt, we will grant you no refunds and send the device back to you.

For Brand New devices, you can return your unopened & undamaged device within 30 days after delivery for a full refund. Please note that we only accept unopened and sealed devices that are in the original packaging. In case the device was opened or damaged after receipt, we will grant you no refunds and send the device back to you.

When will I receive my refund?
After you submit the return, our customer service team will reach out to you and provide you with a return label within 3 working days. As soon as our vendor receives the returned product, it will be inspected and after which we will initiate the refund within 5 working days. It will take several more days until the refund is reflected on your bank statement. In case it isn’t shown 7 working days after you received the refund notification from us.

 Password locked device, and, or iCloud locked device will not be eligible for refund and will be returned to the device’s owner at its own cost.